ORDER TIMELINE: Our company handcrafts all products within 2 – 3 weeks. Oftentimes, orders process faster than that but we can’t guarantee a faster processing time. Made to Order vs. Pre-Made: Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Both are handmade but the pre-made is shipment ready while the made-to-order products take 2 – 3 weeks to be created for you. Look for the following image if a product is ready for shipment immediately: [READY TO SHIP IMAGE]
HANDMADE DISCLAIMER: The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
CARE FOR YOUR NEW PRODUCT(S): Crochet Creations should not be put in the washing machine or totally submerged in water. Use a clean, warm damp cloth with mild soap to spot clean any soiled areas. Air dry completely before use.
CUSTOM ORDERS: We always love creating new products from your ideas. Please contact us for a quote. [LINK CONTACT US TO /contact/ PAGE] Custom orders can have a lengthier processing time and are subject to a new item fee. Ask us for details.
SHIPPING: Our company ships through the following carriers * [UPS, USPS, FedEx, DHL] International shipping (if applicable) We happily support and love our international customers. We ship all International products through [USPS, UPS, FEDEX]. Erin & Skye is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.
COST CALCULATIONS: We do our best to apply fair shipping costs to each order. * Shipping costs are calculated automatically during checkout. Timeline Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2-3 weeks to be handmade.
RETURNS: I do not allow returns, but I will consider returns on a case by case basis. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying return shipping. Once I have received an approved return, I will access the condition of the product and issue a full or partial refund according to my sole discretion.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to me without prior approval.
There are certain situations where only partial refunds are granted:
- Product with obvious signs of use
- Wear and tear of product, including dirty appearance, odors, or other damage.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery.
REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@erinandskye.com